ERP is not just about software – it’s also about the services that support the software. Deacom’s service teams leverage deep industry knowledge to help customers meet the rapidly changing demands of today’s global marketplace. Deacom’s team experience will help your organization identify your operational needs and architect a simple solution to achieve your business goals faster and at a low cost.
Deacom has done over 100 implementations across the manufacturing industry providing our team a unique perspective on the nuts and bolts of your industry. This extensive industry knowledge allows Deacom to blend your unique manufacturing practices with your industry’s best-practices to create simple, repeatable business processes through the DEACOM software.
Deacom leverages proven implementation methods and tools to ensure a seamless, on-time implementation. One of the biggest hurdles to implementation is your day job – our implementation process leverages both remote and on-site services to allow your best people to do their day jobs and successfully implement the DEACOM software. Each Deacom implementation team also includes a Deacom support specialist to assure that the transition from implementation to support is seamless. The success of our implementation methods is demonstrated by the fact that Deacom has never had a failed process based implementation in its history.
The DEACOM support team provides on-demand support to ensure that you realize all the benefits of the DEACOM solution. All support team members are Deacom employees based out of our headquarters and have substantial DEACOM experience. Each support issue is logged in DEACOM’s Support Tracker and is visible to you throughout their life cycle. If you feel a support issue is not being handled correctly by a support specialist, the Deacom management team is always available to escalate an issue.
The support team is also available to review your organization’s requests for enhancements to the DEACOM software. All requests are thoroughly reviewed by Deacom and, if approved, are built into the DEACOM software.
Deacom’s consulting team has extensive experience delivering simple solutions to our customers’ most complex problems. Drawing on our extensive ERP and industry knowledge, Deacom offers a number of different consulting services geared towards delivering tangible results to your organization:
- Process engineering services
- System and hardware services
- DEACOM training services
- DEACOM upgrade services
- Project management services